In this blog series, The Faces Behind the Next-Gen CASB, we will be interviewing Bitglass employees from different departments within the company. We want to show you what it's like to work for the Next-Gen CASB. In this post, we will hear from Daniel Mai. Read on to learn more!
What do you do at Bitglass?
I'm a DevOps engineer. Our team works on the operational side of delivering our product to customers. We monitor the health of our services, track down issues, apply security patches, and maintain our internal and customer-facing infrastructure.
What does your average day look like?
Mornings are usually spent catching up on a ton of emails, many of which have to do with updates that happened overnight. I usually focus on the one to three major tasks I need to get done that day. Sometimes it's updating our internal or production systems, and other times it's planning for the future to make our jobs easier. The typical saying in DevOps is "We are trying to automate ourselves out of a job."
Why did you join the company?
I was looking for a job and a friend referred me saying I might be interested in this line of work. I've never done DevOps before and didn't really know what to expect, but I've always been fascinated by making computers do interesting things. DevOps and Bitglass have been a breath of fresh air!
What is your favorite part of your job?
It's great to solve problems that directly help keep the company operational and productive.
What is it like to work with your team?
The team is small, so communication is easy and everyone is on the same page. We support each other and are transparent with what we're doing. It's a great group of people.
What is Bitglass' culture like?
There's a lot of teamwork and collaboration. I can ask anyone a question and get help on a problem I'm stuck on – everybody is willing to help everybody!
What's your favorite thing about Bitglass?
We have a product that gets used every single day. It's really satisfying to work on keeping our services available and making sure our customers are happy. Seeing your output makes work very meaningful.
Do you have any advice for people pursuing a career in your line of work?
Be comfortable with understanding how things work. What I've found useful is understanding computer networking and using debugging tools to figure out how good programs went bad. Things like to go haywire in surprising ways.
How did you get to be so good at speaking like a pirate?
Yarrr! Lots er' practice fer International Talk like a Pirate Day!