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Tech Support and Deployment Engineer

Singapore, Singapore | Full Time

At Bitglass, we are on a mission to protect enterprise data as it moves beyond the firewall to the new frontiers of cloud and mobile. Our innovative technologies transcend the network perimeter to deliver zero-day, total data protection for the enterprise, anywhere data goes, anytime.  

Candidates should possess good troubleshooting and reasoning skills, strong written and verbal communication skills, desire to work on networking, security, web, mobile, and other server-client technologies. 

This is a mid-level role - We are looking for someone with a few years of experience under their belt.  As well, a strong appetite for assisting customers with deploying and supporting our world-class security product.

Responsibilities:

  • Primarily be responsible for deployment and technical support of our customers. 
  • Able to troubleshoot complex communication between clients and servers infrastructures on the fly. 
  • Excellent communication skills, both written and verbal, work with senior engineers to help resolve issues
  • Comfortable with writing a few technical articles now and then to assist with growing both our internal and public facing knowledgebase.
  • Able to handle and cope with stressful situations and understands the pressures of a start-up environment.
  • Eagerness to learn lots of new technologies

Requirements:

  • Proficient with troubleshooting a wide variety of applications using common tools (etc. Wireshark, tcpdump, Fiddler, Charles, OpenSSL, grep, and Kibana).
  • A good grasp with how clients and servers communicate with each other (DNS, HTTL, SSL, etc.) 
  • Experience with typical client and server operating systems as a user and/or Administrator (Windows, Linux, iOS, MacOS, Android.) 
  • Familiar with reading and/or writing simple code is a bonus - preferably in the area of Python, Javascript and/or C++. 
  • Minimum of Bachelor's degree is preferred.

Bonus Points:

  • Experience working with Wireshark, Fiddler, Charles, tcpdump, Packet Capture, CCNA, CCIE, VMWare, MCP, LDAP, Rsyslog/SyslogNG, virtual box, TLS, Lab, routing, switching, Load Balancer, Firewall, squid

Perks:

  • Stock options and 401k plan
  • Generous company paid medical/dental/vision/life coverage.
  • Commuter benefits program.
  • Unlimited PTO
  • Fully stocked break rooms with complimentary food and drinks.