In this blog series, The Faces Behind the Next-Gen CASB, we will be interviewing Bitglass employees from different departments within the company. We want to show you what it's like to work for the Next-Gen CASB. In this post, we will hear from Eco Willson. Read on to learn more!
What do you do at Bitglass?
I am a Technical Support and Services Engineer. Our group is responsible for deploying customers in production and ensuring the best possible experience.
What does your average day look like?
Typically, mornings are busy with customer meetings, going over deployment plans, doing actual setup activities, or explaining how features work. Afternoons are typically spent doing research, issuing reproductions, writing articles, et cetera.
Why did you join the company?
I feel I do a fair amount of research on any company before I decide to join. I want an organization that is a leader in its space. I typically seek out places that have an emerging technology that is going to take off and be a major game changer in the tech space. I also need really interesting technology to keep me engaged and enjoying what I do on a day-to-day basis. Bitglass fit all of those needs for me.
What is your favorite part of your job?
Finding fun ways to solve problems is very rewarding for me.
What is it like to work with your team?
The team I work on is very strong, technically and professionally, and we all have a great bond. We all work with each other on resolving issues and getting deeper understandings of the product and the related technologies. There are lots of punny jokes, most of which are my fault.
What is Bitglass' culture like?
Teams can span multiple roles, and everyone is involved in the success of the company. I really like that everyone has input in making things successful. There is no visible line between top management and boots-to-the-ground employees. If your idea is good, it's going to rise to the top. I have always been most happy and successful at jobs where meritocracy fuels the day-to-day business.
What's your favorite thing about Bitglass?
From a career standpoint, the role of a tech support or professional services engineer can be very difficult. Things move quickly and you need to get answers quickly. Having a product that is stable lets me concentrate and not be distracted with worrying about fixing the next thing that breaks. I get to focus on solutions, not problems.
Do you have any advice for people pursuing a career in your line of work?
If you are going to do technical support or professional services, make sure you love to tinker around and solve problems. Communication skills are also essential. And, from a quality of life standpoint, SaaS is revolutionary in how you are able to approach problem solving. There is no more trying to figure out how to support multiple versions of the product or struggling to get the customer to upgrade. Releases are quick and issues get resolved in a matter of days or weeks – not 3 to 6 month product cycles. Again, it frees you up to work on improving the organization or coming up with better ways to do things rather than fixing the same issue again and again for multiple customers.
What is your favorite coffee and why?
Philz Coffee Philtered Soul. Dark and rich with a hint of hazelnut. Usually there is a bit of a wait, but it's worth it!
Check out our careers page and request a demo to see the Next-Gen CASB in action.